Knowledgebase

How far in advance are invoices/delivery notes generated?

Depending on the service being billed, you will obtain the invoice for payment of your service several days in advance. These could be:


Invoices/Delivery Notes for Domain Renewals: They will be received 10 days in advance. You will then be able to receive periodic notices as the expiration date approaches. When the invoice expiration date arrives, the domain expires and is subsequently deleted from the system. The client will have 30 days to renew the domain normally even if the domain has expired. After these 30 days after the expiration of the domain, you will NOT be able to renew it and must wait for the domain to be released (generally 90 days) to be able to register it again.


Invoices/Delivery Notes for Renewals of Hosting Services, resellers, multidomains and semi-dedicated: They will be received 10 days in advance. You will then receive periodic notices as your expiration date approaches. After 7 days of the due date of this invoice, the hosting service is suspended. After 30 days after the expiration of this invoice, the hosting account is completely deleted (including all files hosted on the server belonging to the account).


Invoices/Delivery Notes for Renewals of VPS Services (virtual servers), Dedicated Servers and Cloud: They will be received 10 days in advance. You will then receive notice prior to the bill due date and subsequent notices after the service due date. Upon arrival of the invoice due date, the service is suspended. It is reestablished once payment of the invoice is confirmed.

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